Customer Service

Hi all. How many of you work on Customer Service in your shops? I have been trying to perfect that in my shop since day one since I started on Etsy!!

I try and get back to people as fast as I can since I was a stay at home mom but now I work/ed full time for a temp agency and I am back to being a mom and wife again. I could use some more sales of course like anyone but I want my customers to be happy with the service I provide in answering questions and getting back to them as quickly as I can.

I think you all know what I am talking about. Its like Jeff and I walked into Dicks Sporting Goods today and looked at a weight machine he really liked and there was no one to ask Questions. We stood there for like 10 minutes looking stupid and no one came to ask if we needed help and we finally walked out saying they werent getting out business again.

I see it if you want good business you have to have good customer service. You want a returning customer you have to see what she/he needs. Its the pits when places treat you like crap and then expect you to come back as returning customers?? I dont think so..

So I have been really good about checking my e-mail lots of times during the day when I am home. but when its time for me to sleep I check my e-mail lots of time when I am awake.

My other blog tells about what is going on in my life and this one keeps my crafts above float..

here is my latest afghan but it sold about a week after I posted it to a friend of mine.. they have bought four afghans from me now..



It went for 220.00.. the 20.00 for was for shipping it.. I wish I had the patients to teach other children how to crochet. I have this lady interested in some knitting needles I have and she is going to teach some local children in her area how to knit.. I think that is a great idea.

I am blabbering again. Sorry.. but have a wonderful day and weekend... if you are packer fans out there Go Pack go tomorrow..

My Prices...

Hi there.. I have a post about my Etsy shop today.. I have to wonder if many of you are right about that.. But you know what It makes me wonder whats up.. I try and try to sell stuff and be a good business woman. I try to compete with others and try to keep my prices reasonable..

I have been told many times by many of you that my prices are too low.. Well here is my break down of how I do things.. I know many of you dont think about this in the terms I do and maybe you will see how I do this when I tell you how I do this..

I price my items how much money I spend on the yarn, thread, cotton what ever I am using yes.. If I dont use a whole skien of yarn I budge accordingly.. If I use half a skein of yarn of each color I use then I use one half of the price I spent on the yarn. and then I give myself what ever I spent on time to make that item.

Then shipping I dont include my shipping in any of my retail prices.. I use shipping as shipping. I put down like 5.00 dollars. that incldes boxes, packaging, bubble wrap, bubble wrap envelopes.. and shipping itself. Shipping is shipping and it comes with a cost of things. I dont see shipping as part of my tool to make my items. I think of as shipping to pay the mail man to give my items to another person that wants my items..

And my photo's have been complained about.. I have tried fixing them with a new camera. I got a new camera for my b-day back in January.. I dont have 300.00 for a great camera. I have my Kodak Easy Share camera and that is what I have.. I use what I have. I want the business and I want the feed back.. I am sorry some of you arent happy with my shop and my photo's and my prices.. I try and its hard to make ends meet on Etsy. I could never make it my business to crochet all my life for a shop like this.

its been a hobby since I started crocheting when i was 19 years old and has been a hobby since. I just want more people to keep what I make for many years to come and enjoy what products I have.. Its not easy trying to compete with some one that has the same product and they get the sale and you wonder what the hell you did wrong.. Well I know what I am doing wrong and I want you people to read this..

I want the feed back on this post also. so if you have opinions give them please. Thanks for reading and I appreciate the business that I have gotten from those of you who have bought from me.. N

MILS Stuff she made

Here are some crafts my MIL has made and asked me to sell for her. If you want prices but want to buy them.. Look in my etsy site and e-mail me please.. So check away and let me know I have more stuff coming up for her. I just havent taken all the photo's I want to take yet of the items. She has earring and such to.. I have to take photo's of them..

New items....

Thes are my newest items on Etsy. Enjoy.. I love the afghan.. It turned out really nice..

more stuff..

here is more stuff I have made over the last few weeks.. I hope you enjoy them as much as i do and the last but not least biggest scarf I have made.. I am so proud of it but not sure if it will sell.. Love how it turned out though..













Last but not least.. This took about a week and a half to complete and I am not sure it will sell for the price tag I have on it in my Etsy site. If you want to take a look I have a link in my other blog I can always add one here too..Maybe I should..







I hope you enjoy looking at my items as much as I enjoy making them if you want to buy something either e-mail me or buy off my etsy site.. Get an etsy buyers account and buy away. I can ship almost anytime during the week..

Just some stuff I have on etsy and if you want these items or want prices go to my etsy site and get them or the prices and e-mail me.. I do take personnal checks but prefer pay pal if you have an account.. thanks for looking. I love making custom orders for my friends and people.. Some of these items are custom made and I dont have them on had but most are ready to ship.

www.bri2004.etsy.com

Some new Stuff...

Here are a few items I have listed that didnt sell on Ebay up for grabs if you are interested... Let me know ok..Aqua colored scarf with white fringes. Either boy or girl.. I love the color of it really.

12.00 dollars and that includes shipping..



These two are his and hers. I made these for a girl I worked with last winter and she quit McD's before I could get them to her. I was asking 10.00 a piece for them individually. But if you want you can or I am just looking at a flat 15.00 and that includes shipping..



This one I would say more of a man's colors but woman can wear it too. Its brown with yellow and grey. The headband is sort of wide though.. I was just learning how wide to put them.. Looking at 10.00 for it and that includes shipping..



Here is a handmade bag great for the library or the beach but most of us live where its too cold for the beach but its washable and it does stretch. But its X-mas colors so I thought why not..



Other wise most of these have been posted on here for along while now. I do ship all over so if you dont live here please feel free to contact me on things you like. My wash rags are still here and the baby bibs, and blankets. Those are a little heavier to mail so you might like to e-mail me on shipping on those. These will buy my girls there x-mas gifts I am planning actually. They arent getting much this year from us..